Lunax Contact & Support Guide 2026

We run two support channels, both staffed around the clock, 24/7. Live chat is the quickest route and the one we suggest for anything time-sensitive, such as a deposit that has not appeared or a login problem. The support contact form suits longer or more detailed requests where you want to attach screenshots and explain the full story in your own words. You can also email us at [email protected] if you prefer to write in your own mail client. We do not list a telephone line or a postal address, so please be wary of anyone claiming to contact you from one in our name.

A well-prepared message saves a lot of back-and-forth. Please give us your account username and the email address registered on the account, so our team can find you straight away. Describe the problem in a few clear sentences, say when it happened, and tell us which device and browser you were using. Screenshots of any error messages are very helpful. For payment queries, include the transaction ID, the amount, the method used and the date. Never send your password, full card number or security codes; we will never ask for them.

Live chat is designed for near-immediate replies, and in most cases you will be connected to an agent within a few minutes. Messages sent through the contact form or by email take longer because they are reviewed in order and sometimes need a specialist look. As a rough guide, expect a reply within one business day, though complex cases involving verification or payment checks can take longer. If we need documents or more detail from you, we will say so clearly, and a quick, complete answer from your side is the fastest way to a resolution.

Our team can help with registration issues, forgotten passwords, changing the email on your account and questions about how bonuses are applied. Verification is a standard part of how we operate: KYC checks must be completed before a first withdrawal can be processed. You will typically be asked for proof of identity and sometimes proof of address. Send clear, uncropped images of valid documents through your account or the channel support directs you to. If a document is rejected, ask us why and we will explain what is needed so you can resubmit correctly.

Reach out about any deposit or withdrawal that looks wrong, delayed or missing. Our cashier supports Visa, Mastercard, Skrill, Neteller, Paysafecard, bank transfer, Bitcoin, Ethereum, Litecoin and USDT. Please note GBP is not a supported currency. Crypto and e-wallet payouts are typically quicker, often within about 24 hours of approval, while cards and bank transfers can take 1-5 business days once KYC is cleared. Limits vary by method, so quote the exact method and transaction ID when you write to us, and we will trace it for you.

If something has gone wrong, tell us first. Contact support with the details, ask for the issue to be escalated, and we will review it and reply with our reasoning. Keep copies of your messages and any reference numbers we give you. If you remain dissatisfied after our response, you can raise the matter with the licensing body, the Curacao eGaming authority. Because we do not hold a UK Gambling Commission licence, UK-based players should understand that UK regulatory protections and dispute routes do not apply to our service.

Gambling should stay an enjoyable pastime, never a way to make money or solve a problem. You can ask us at any time, through live chat or email, to set deposit limits, take a cooling-off break or close your account through self-exclusion, and our team will act on the request promptly and without judgement. If gambling is causing you worry, free and confidential support is available from GamCare, Gambling Therapy and BeGambleAware. UK residents can also register with GAMSTOP to block gambling sites. Play only with money you can afford to lose, and only if you are 18 or over.