Lunax FAQ 2026: Answers for UK Players

Our terms place the United Kingdom on the list of restricted countries, and no UK Gambling Commission licence is displayed on our site. We therefore do not encourage registration from Britain. If you are in the UK, please check the terms yourself and consider a UKGC-licensed operator for full local protections.

Press the Registration button on the homepage, then enter your email, a password and your preferred currency. Confirm you are at least 18 and accept the terms. You can then verify your identity and make a first deposit. Again, UK residents should read the restricted-countries note before going any further.

Use the password reset option on the login form and follow the email instructions. If the message never arrives, check your spam folder, then contact our 24/7 live chat or the support form. For your safety, never share your password or verification codes with anyone, including anyone claiming to be us.

Accounts run in RUB, EUR or USD. Pound sterling is not supported, so a UK card or bank payment would involve currency conversion and possible fees from your own bank. Pick your currency carefully at sign-up, as it is generally fixed to your account afterwards.

You must be 18 or over, and we ask you to confirm this during registration. Identity checks help us enforce that rule. If you suspect someone under 18 has access to your account or devices, tell us immediately and consider installing blocking software to keep minors away from gambling sites.

The welcome offer is headlined as 250 free spins within a multi-deposit pack advertised at up to 300%. Exact amounts per deposit, currency and wagering are not shown for British visitors, so check the Bonus Policy. We cannot promise any outcome from a bonus; it simply adds playing time.

Wagering usually lands somewhere between 35x and 45x the bonus amount, but the precise multiplier for your offer is set out in the Bonus Policy. You must complete it before bonus-linked winnings can be withdrawn. Read the figure before you accept, and decline the offer if the terms do not suit you.

Yes. While bonus funds are in play, a per-spin or per-round cap applies, typically around €5. Going over it can lead to winnings being voided. Because limits can differ by promotion, confirm the exact ceiling in the Bonus Policy for the offer you have activated.

Bonuses normally expire between 7 and 14 days after activation, depending on the promotion. Unused or uncompleted bonus balances can disappear when the clock runs out. Check the expiry shown in the Bonus Policy, and only claim an offer if you realistically have time to play through it.

Promo codes do exist, typically for reloads, free spins, tournaments or newsletter offers. Enter a code in the cashier when you deposit, or in the bonus and promo area of your account. We do not publish a universal code here, so rely only on codes sent through official channels.

The usual minimum is around €10, or the equivalent in another supported currency, per transaction. Ceilings vary by payment method. Pound sterling is not supported, so deposits from a UK account would be converted. Only deposit what you can comfortably afford to lose, and set a limit first.

We support Visa, Mastercard, Skrill, Neteller, Paysafecard and bank transfer, plus Bitcoin, Ethereum, Litecoin and USDT. Availability can vary by region and account status, so open the cashier to see exactly what is offered to you at the time of deposit.

Crypto and e-wallet payouts typically arrive within about 24 hours once approved. Cards and bank transfers usually take between one and five business days after verification is cleared. Processing time depends on the method, your VIP level and how quickly any requested documents reach us.

The usual minimum withdrawal is around €20 or equivalent. Daily and monthly caps apply too, and they differ by payment method and VIP level. Your cashier shows the figures that apply to your account, so check them before planning a larger cash-out.

Verification confirms you are who you say you are and of legal age, protecting you and us against fraud and underage play. Expect to supply ID and proof of address, and sometimes proof of payment ownership. We ask for it before the first withdrawal, so uploading documents early avoids delays.

Our library is around 3000 titles across slots, live dealer rooms, crash games, table games and tournaments. Studios include Pragmatic Play, Evolution, NetEnt, Play'n GO, Hacksaw Gaming, Push Gaming, BGaming, Spribe, Nolimit City, Relax Gaming, Yggdrasil and Endorphina. Game availability can vary by region.

There is no confirmed native iOS or Android app. You play through your mobile browser, which gives access to the lobby, live casino and cashier. For one-tap access, add the site to your home screen as a shortcut. Beware of unofficial apps claiming to be ours.

Yes. Players move up through loyalty levels, and there is a birthday bonus plus a bonus shop where points can be exchanged for perks and prizes. Tier names and exact benefits are not itemised on the homepage, so ask our support team for current details before relying on any reward.

We operate under a Curacao eGaming licence, which is an offshore authorisation. We do not display a UK Gambling Commission licence, so UK-specific protections do not apply. We will not point you to external checking links here; please review the licence information in our terms instead.

Our team is available 24/7 through live chat and a contact form on the site, and you can also write to [email protected]. For quicker help, have your account email ready and describe the issue clearly. We never ask for your full password or card security code.

We offer responsible gambling tools you can use to stay in control, and you can ask our support team to help you apply them. Set a budget before you play, take regular breaks, and never chase losses. Contact us at any time if you want a limit or break put in place.

Free, confidential support is available from GamCare, Gambling Therapy and BeGambleAware, all of which we link to on our site. If you feel play is getting out of hand, stop, speak to someone you trust and contact one of these services. Gambling should be entertainment, never a way to earn money.