Lunax Privacy Policy 2026: How We Handle Your Data

When you register, we ask for your email address, a password and your preferred currency, and we record that you have confirmed you are 18 or over. As your account develops we also hold transaction records, such as deposits, withdrawals and the payment method used, along with your gameplay history, bonus activity and messages sent to our support team. Technical details come with every visit too: your IP address, device type, browser and approximate location. Before a withdrawal can be processed, we also collect identity verification documents.

Before your first withdrawal, our team carries out KYC verification. This usually means a government-issued photo ID, proof of your current address and, where relevant, confirmation that you own the payment method you are using, such as a card or e-wallet. Sometimes we ask for supporting evidence about the source of funds. We request only what the checks genuinely require, and we ask you to upload documents through your account rather than sending them by ordinary email, which is far less secure.

We process your information to run your account, handle deposits and withdrawals, confirm your age and identity, and keep the platform fair and secure. We also use it to answer your questions, deliver bonuses and loyalty rewards you have taken up, and meet our legal duties around fraud prevention and anti-money-laundering. Where you have agreed to it, we send promotional messages. Analysis of how the site is used helps us improve our lobby, our cashier and our support, and your data is never used for anything unrelated to these purposes.

We rely on several grounds. Most processing is necessary to perform our agreement with you, such as managing your account and paying out winnings. Identity checks and record-keeping are driven by legal and regulatory obligations. Fraud prevention, platform security and service improvement rest on our legitimate interests, which we weigh carefully against your rights. Marketing messages and non-essential cookies depend on your consent, and you can withdraw it whenever you like without affecting the lawfulness of what happened before.

We never sell your personal data. We share it only where needed: with payment providers and banks to process your transactions, with identity and fraud-prevention partners that support our verification checks, and with the game studios and live-casino suppliers whose products you play. Hosting, customer-support and analytics providers act on our instructions under contract. We may also disclose information to regulators, courts or law-enforcement bodies when the law requires it, or to protect our rights and those of other players.

We hold personal data only for as long as there is a real reason to. Account and transaction records are retained while your account is open and for a period afterwards to satisfy legal, accounting and anti-money-laundering requirements. Verification documents follow the same principle. Once the retention period ends, we delete or irreversibly anonymise the information. If you close your account, we may keep a limited set of records where the law obliges us to, and where a self-exclusion is in place we retain enough to honour it.

You can ask to see the personal data we hold about you, have inaccurate details corrected, request deletion where no legal reason requires us to keep it, restrict or object to certain processing, and receive a portable copy of data you gave us. You may also withdraw marketing consent at any time through your account settings or by following the unsubscribe option in any message. We will respond within the timeframe the law allows, and we may need to confirm your identity first to protect your account from impersonation.

We protect your information with technical and organisational safeguards, including encrypted connections, restricted internal access and ongoing monitoring for suspicious activity. No online service can promise absolute security, so please choose a strong, unique password and never share your login details. Data linked to responsible-gambling tools, such as limits or self-exclusion, is handled with particular care. Gambling should stay a form of entertainment. If it stops feeling that way, organisations such as GamCare, Gambling Therapy and BeGambleAware offer free, confidential support.

We use cookies and similar technologies to keep you signed in, remember your preferences, protect the site and understand how it is used. Essential cookies are always active because the platform cannot function properly without them, while analytics and marketing cookies depend on the choices you make. The separate cookie policy lists each category in detail and explains how to change your settings or clear stored data through your browser at any time.

Privacy requests are handled by our data protection contact within the support team. You can reach them through live chat or the support contact form in your account, and we are available around the clock. If you remain unhappy with our response, you may complain to the relevant data protection authority. We may update this policy from time to time to reflect changes in our services or in the law. When changes are significant we will tell you clearly, and the date of the latest revision always appears on this page.